FREQUENTLY ASKED QUESTIONS

Our team is always happy to help with any queries you may have.

 Here are some frequently asked questions that may help you with your query before making contact with us.

When will the Home Blood Spot Sampling Kit arrive once I’ve ordered online?

All orders placed before 3pm for the Home Blood Spot Kit will be dispatched on the same day or on the next working day.

When will the Home Blood Spot Sampling Kit arrive once I’ve ordered online?

All orders placed before 3pm for the Home Blood Spot Kit will be dispatched on the same day or on the next working day.

How will the Home Blood Spot Sampling Kit be sent to me?

Your personalised kit will be sent to you by Royal Mail 1st class postal service in a plain cardboard envelope to maintain your privacy at all times.

When will the Home Blood Spot Sampling Kit arrive once I’ve ordered online?

All orders placed before 3pm for the Home Blood Spot Kit will be dispatched on the same day or on the next working day.

How much blood will the test actually need?

Unlike other home test kits, we really do only require one small spot of blood to be able to return your blood spot analysis results. However, we do request a second small blood spot as a backup, in the unlikely event that we are not able to use the first blood spot on your sample card.

When will the Home Blood Spot Sampling Kit arrive once I’ve ordered online?

All orders placed before 3pm for the Home Blood Spot Kit will be dispatched on the same day or on the next working day.

Will the test hurt?

No, you will only feel the smallest ‘pinch’ or scratch. The test has been designed to cause minimum discomfort, but is still more than sufficient to allow you to provide us with a small spot of blood for testing.

When will the Home Blood Spot Sampling Kit arrive once I’ve ordered online?

All orders placed before 3pm for the Home Blood Spot Kit will be dispatched on the same day or on the next working day.

Can the Home Blood Spot Sampling Kit be used on children?

Yes, the kit is totally safe to be used on children of any age, but we recommend that the kit is used under the supervision of an adult at all times, and disposed of safely once the kit has been used.

When will the Home Blood Spot Sampling Kit arrive once I’ve ordered online?

All orders placed before 3pm for the Home Blood Spot Kit will be dispatched on the same day or on the next working day.

Are my results secure and private?

Yes, we will only release your results to you through your secure customer login area which can only be accessed by the password created by you at the time of placing your order. We take your privacy very seriously and your details and/or results are never shared with any third party. You can read more in our Terms of Use and Privacy Policy.

When will the Home Blood Spot Sampling Kit arrive once I’ve ordered online?

All orders placed before 3pm for the Home Blood Spot Kit will be dispatched on the same day or on the next working day.

How long will I have to wait for my results?

We aim to analyse your blood spot sample and create your bespoke results report within three working days of receipt of your blood spot sample.

When will the Home Blood Spot Sampling Kit arrive once I’ve ordered online?

All orders placed before 3pm for the Home Blood Spot Kit will be dispatched on the same day or on the next working day.

How long will I be able to keep my results?

Your results will be accessible to you through your secure customer login area for as long as you choose to keep your account with us. You will also be able to print your results for your own use and/or to discuss with your doctor or other healthcare professional.

When will the Home Blood Spot Sampling Kit arrive once I’ve ordered online?

All orders placed before 3pm for the Home Blood Spot Kit will be dispatched on the same day or on the next working day.

Will my results be easy to understand?

Yes, we know how important it is for you to be able to have a clear summary of your results, regardless of whether your results are negative or positive.

When will the Home Blood Spot Sampling Kit arrive once I’ve ordered online?

All orders placed before 3pm for the Home Blood Spot Kit will be dispatched on the same day or on the next working day.

Are my results accurate?

Yes, we assure you that we use the very latest biomedical technology which has been certified to be 99% accurate. However, we would like to remind you that The Home Blood Spot Sampling Kit is a screening device and is not intended to replace a visit to your doctor. You should always visit your doctor if you have any unexplained symptoms or are concerned about your health in any way.

Do you require more information?